Best VoIP Solutions to Use in 2024

As communication technology evolves, many companies are moving away from traditional landlines and opting for voice-over-internet protocol VoIP Solutions. These cloud-based phone systems provide an easy setup and maintenance process, advanced business features and flexible scalability. VoIP solutions are increasingly popular among businesses looking to improve their communication methods.

Each VoIP provider offers different values, features, and communication channels, such as voice calls, SMS messaging, and team chat options. By choosing the right VoIP solution for your business, you can avoid paying for unnecessary features. I researched and tested the best VoIP solutions for small businesses to create a comprehensive rankings list highlighting each provider’s unique value, features, and potential use cases.

The following are the best VoIP phone solutions for small businesses in 2024, complete with trials to help you make the best decision.

Google Voice: Best Simple VoIP Service

Google Voice stands out as the best simple VoIP solution, perfect for small businesses looking for an easy-to-use option. It offers essential features like call forwarding, voicemail, and linking multiple devices. Google Voice is particularly appealing for its integration with other Google services, making it a seamless choice for teams already using tools like Google Workspace. With its user-friendly interface, Google Voice enables businesses to communicate effectively without a steep learning curve.

RingCentral: Best All-in-One Unified Communications as a Service

RingCentral offers a comprehensive VoIP solution that integrates voice, video, messaging, and collaboration tools. It’s an excellent choice for businesses with an all-in-one platform to handle various communication needs. RingCentral’s features include video conferencing, team messaging, and a robust mobile app, making it suitable for remote teams and businesses of all sizes. The flexibility and scalability of RingCentral’s business VoIP solutions allow organizations to adapt as they grow.

Dialpad: Best Use of Artificial Intelligence (AI)

Dialpad is a leading VoIP solution that leverages artificial intelligence to enhance communication and productivity. Its AI features help businesses transcribe calls in real-time, summarise conversations, and provide insights into team performance. Dialpad also integrates with popular apps like Salesforce and G Suite, allowing users to streamline their workflow. This VoIP solution is ideal for businesses prioritising data-driven decision-making and utilising technology to improve communication strategies.

Intermedia Unite: Best for SMS Texting and International Calling

Intermedia Unite is a top choice for businesses that rely heavily on messaging and international communication. This VoIP solution offers robust SMS capabilities and affordable international calling rates. Intermedia Unite also provides features such as video conferencing, team messaging, and call management, making it a well-rounded option for small businesses looking to enhance their communication channels. Intermedia Unite focuses on customer service and supports firms in building solid relationships with clients worldwide.

Nextiva: Best for Multichannel Customer Service

Nextiva stands out as the best VoIP solution for businesses that require multichannel customer service. With features like call routing, video conferencing, and live chat, Nextiva helps organisations manage customer interactions across various platforms. The solution also provides analytics tools that allow businesses to track customer satisfaction and optimise their communication strategies. Nextiva’s commitment to excellent customer service makes it an attractive option for small businesses looking to enhance their support systems.

Grasshopper: Best VoIP for Solopreneurs

Grasshopper is a VoIP solution designed specifically for solopreneurs and small businesses. It offers essential features like call forwarding, voicemail, and business texting without overwhelming users with complex options. Grasshopper’s user-friendly interface and straightforward setup make it easy for individuals to manage their communication effectively. This solution is perfect for those who want a reliable phone service without the need for extensive features or additional costs.

Zoom Phone: Best Budget-Friendly VoIP Service

Zoom Phone is known for its budget-friendly VoIP solutions, making it an ideal choice for small businesses looking to save on communication costs. As part of the popular Zoom platform, it provides seamless integration with video conferencing and other collaboration tools. Zoom Phone offers essential features such as call recording, voicemail, and call analytics, allowing businesses to manage their communications efficiently. This solution is perfect for teams utilizing Zoom for meetings and wanting to extend their communication capabilities.

8×8: Best Contact Center Features

8×8 is a VoIP solution that excels in contact centre features, making it ideal for businesses focused on customer support and engagement. It offers tools for call routing, interactive voice response (IVR), and detailed reporting, allowing businesses to enhance their customer service operations. 8×8 also provides video conferencing and messaging capabilities, making it a comprehensive solution for organisations that want to manage customer interactions effectively.

Aircall: Best Inbound Call Management

Aircall specialises in inbound call management, making it an excellent choice for businesses that receive a high volume of calls. Its VoIP solutions allow easy integration with popular customer relationship management (CRM) systems, helping teams effectively manage leads and customer interactions. Aircall offers features like call queuing, call recording, and analytics, enabling businesses to streamline communication processes. This VoIP solution is particularly beneficial for sales and support teams that rely on inbound calls to drive success.

In summary, selecting the best VoIP phone solutions for small businesses involves considering your specific communication needs. Whether you prioritize simplicity, AI features, multichannel support, or inbound call management, a VoIP solution can meet your requirements. The above options represent some of the best business VoIP solutions available in 2024, each with unique features that cater to different needs. By carefully assessing your business’s communication demands and exploring these VoIP solutions, you can make an informed decision that will enhance your ability to connect with customers effectively.