Pricing and licensing watch

Outlook down at least 12 hours: what the SLA credit pays

The credit is capped at your monthly fee for the affected service, it is never automatic, and Microsoft says its own outage notices are not proof that you are owed one.

By Jordan Hale · November 13, 2026 · 6 min read

Patch priority · every Wednesday Patch Tuesday: why your report says 1,252 and Microsoft says 1,094 By Morgan Reid Pricing and licensing watch · every Friday Outlook down at least 12 hours: what the SLA credit pays By Jordan Hale

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Patch priority Patch Tuesday: why your report says 1,252 and Microsoft says 1,094 Morgan Reid · November 12

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